We want to make your experience as smooth as possible, so here's a quick guide on how we handle lesson scheduling and payments:

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24 Hour Policy:

Any lessons canceled with less than 24 hours' notice will be forfeited. We value our teachers' time and commitment, and they hold specific time slots for you. Paying for lessons shows respect for their dedication and ensures they can continue providing top-quality education. In case of emergencies, our teachers will do their best to accommodate with "time adds" or rescheduling in the future. Let's support our amazing teachers, and thank you for understanding!

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General Cancellations: 

Consistent attendance is crucial for a student's progress in music. It fosters success and ensures a productive learning experience. Frequent cancellations also impact our teachers' income as they dedicate time for your lessons. Habitual cancellations may lead to the teacher considering dropping the student for a more consistent household. Rescheduling conflict dates, even if it’s a month or more into the future, is the best approach for everyone involved.  Thank you for understanding the importance of consistency and working with us to create an optimal learning environment.

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Credits: 

Teacher cancellations that cannot be rescheduled will be credited to your next month's tuition. Our accounting system is automated, but everything is also checked by hand for added reliability. Please reach out if you need any billing assistance or if you feel that you were charged incorrectly.

 

Additional Information: 

 

Here are some important points to keep in mind for a smooth experience with Brett's In-Home Music:

1. Correspondence with Brett:  I am always available to discuss lessons with students or parents, so please call anytime.  However, for scheduling and general school inquiries, kindly use email instead of text.  We are checking the school email constantly, which helps keep everything organized and efficient.

2. Withdrawal and Refunds: We have no contracts or registration fees. You may withdraw from lessons by giving the school 48 hours' notice via email, and you will be refunded for untaught lessons (info@brettsinhomemusic.com). Please notify the school, not the teacher, if you will no longer be continuing lessons. 

3. Teachers: All teachers are contracted through the school, and payments must be made through the school, never directly to the teachers. Our teachers have a non-compete contract with the school that includes all siblings and household members. If you have any questions about this, please call or email me.

4. Inclement Weather: Both students/parents and teachers are responsible for communicating regarding delays and rescheduling due to inclement weather. Missed lessons due to inclement weather will be rescheduled or credited.

5. Referrals: Refer a new student/household, and we'll credit $45 off your next month's tuition after they complete one month of paid lessons. There are no limits on the amount of  referrals, so call your friends today! Just let us know or have them mention your name. 

6. Substitute Teachers: If your teacher is unavailable and rescheduling isn't possible, consider taking a lesson with a substitute teacher. I will reach out to you if it’s a possibility.  It's a great chance to get a different perspective and have some fun!

7. A quick note about practicing music:  Dedicating time to regular practice is crucial for success. It is during practice sessions that students will truly improve.  Musical concepts require repetition to become ingrained in a student’s understanding. Parents, your support and encouragement play a vital role in motivating your child to practice regularly.  If you encounter difficulties during practice, don't hesitate to talk to your teacher or reach out to me. We are here to help you overcome obstacles and develop effective practice strategies tailored to your needs.

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Payments/AutoPay: 

In order to complete your first payment, you will first need to set up your STUDENT PORTAL and connect your credit card or bank account for monthly AutoPay.  Instructions on how to do that have been emailed in a separate email.  Please note that monthly autopay is required for all students.

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Scheduling and Payments: 

• Invoicing: On the 15th of each month, you will receive your invoice for the upcoming month's lessons.

• Payment Deadline: Payments are due on the 25th of the month for the upcoming month’s lessons. 

• Review and Adjustments: You'll have a 10-day window to review your invoice/schedule and make any necessary adjustments with your teacher.  

• Automatic Payments: Your account will be automatically charged on the 25th of the month for the upcoming month's lessons. You will be emailed a receipt immediately after being charged.

• Reschedule and Cancellation: For any dates you anticipate needing to reschedule, kindly coordinate directly with your teacher. Should there be dates you know you won't be able to reschedule, please email info@brettsinhomemusic.com, and we'll address the cancellations accordingly.

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Thank you for being a part of Brett's In-Home Music! If you have any questions, don't hesitate to reach out anytime.

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